IVR Tech acquires 800 Adept and Adeptel



When 800 Adept first opened its doors in 1992, it had the mission to provide its clients with premier call tracking, analytics and intelligent call routing solutions. As we got to know our clients, our goal quickly shifted to be much more customer-centric.

We began to understand our customers’ goals, needs and pains. We got to know more about their daily lives and how their profession affected them personally. Our work became our passion.

This realization motivated us to work harder to deliver solutions that make a difference and really, truly, help our customers succeed.

Twenty-two years later, we’re proud of the business our team has built. Our team has meshed to become family, and our clients have meshed to become friends.

Like any family, we grow. It’s with pride and excitement that I announce that we are joining forces with IVR Technology Group, as they’ve acquired 800 Adept & Adeptel.

IVR Tech is the perfect match for us as they share our passion for their work and their clients. They put their clients first and they go out of their way to deliver solutions that do what they promised.

Combined, our teams will provide a masterful suite of customer experience-enhancing solutions that can be monitored, measured and tracked from start to finish.

Go to 800 Adept’s website >>

Expect good things.

You’ll benefit from the expertise our new team members bring to the table. They’re experts in a variety of industries. They already think if us (and you) as family and they want to see you succeed just as much as we do.

Our team isn’t changing and we’re not relocating (not outside of our immediate area, anyway). A significant change is the increase of our team’s size. We’ve doubled in size and it only means we’ll be able to help serve a greater variety of businesses, offer an expanded product set and serve you, our customers, better.

And then expect better.

Our new leaders are already knee-deep into developing a winning strategy for our combined team. IVR Tech develops voice and text-based applications that help businesses improve communication and provide an outstanding customer experience. 800 Adept and Adeptel round out IVR Tech’s capabilities by enhancing their product set with our call tracking, analytics and intelligent call routing solutions. Our combined platforms will not only help you optimize your business’ operations, it will enable you to track your campaigns every step of the way. Armed with this information, you will be able to do more of what works and less of what doesn’t. I am excited to introduce you to our new suite of telecommunication products.

So what does this mean for Clients?

800 Adept & Adeptel customers, rest assured. You will continue to enjoy the high levels of dedication, commitment, customer service and product quality that you always have. Our focus as a business remains the same. We’re still here to deliver on our passion of providing you with the best call tracking, analytics and intelligent call routing solutions. The IVR Tech-half of our team supports this goal to its fullest; we’ll all be working to provide you with innovative solutions that are as effective as they are efficient.

That’s all for now.

On behalf of the entire united 800 Adept, Adeptel and IVR Tech team, welcome to the family. We’re confident you’ll be nothing less than impressed by the changes we’re implementing. This new chapter is exciting for us — we can’t wait to see how this story unfolds.

Best regards,
Wey Wey Wong


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Learn more about IVR Tech’s acquisition of 800 Adept

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