We have used 800 Adept® for many years to help us with our call routing, management reporting with regards to call quality indicators and for helping us map and target local sales opportunities using 800 Adept’s mapping and geo-coding expertise. I have always found them to be cost effective and responsive to our needs. 800 Adept® has been great to work with.
800 Adept® really came through for us right from the beginning. When we started our 800 number services, we had a very tight timeline to get our service up and running due to marketing plans. 800 Adept® worked with us to quickly develop a great call distribution and reporting system. We have been with 800 Adept® now for almost five years and they are the most responsive and reliable vendor we do business with.
It was evident that the cost of [Motor Club] operations was rising at a rate greater than prices could be increased. We needed to cut expenses to maintain our margins. I became aware of 800 Adept® and after discussions, had their system installed. We first tested the system in our tow truck dispatching area and within 6 months expanded it to 100% of the application. The results of the roll out mirrored the test and we were very pleased with all aspects of the process. We saved 2/3 of the expense of using 100% live operators and the customer service rating not only did not go down but actually increased.
The transition went very smoothly and the account service was excellent. I would use 800 Adept® in any future application where possible.
800 Adept’s routing system is by far the best and easiest program we have ever used. Their system offers us the flexibility and diverse offerings we have searched for over the last 9 years. 800 Adept’s customer service matches my company’s philosophy of providing the customer an unmatched experience. We look forward to working with them for many years to come!